These days, a rapidly rising buzzword in the market is "quality" which, understandably, causes giggles and titters of disbelief. Great. Product and service quality covers various things such as durability, the satisfaction of a customer, and the fulfillment of standards. What is high quality and why â Detailed breakdown
Durability and Reliability
A measure of the hours of function before the product needs repaired or replaced is durability. And most electronics should last at least a few years with regular use in the best of circumstances. Leading industry standards see top-tier refrigerators lasting up to 12-20 years, while premium laptops will work good for at least 5-7 years. Dependability what is also known as how often and how severe the faults and the failures of the product are. For instance, a top car brand should have a 1% or lower defect rate over three years.
Customer Satisfaction
It is nothing but quality, quality in such a way that customer is satisfied directly. It is about how good something is or how well you recieve the service or that product. When your customers are satisfied, they are more likely to come back and also refer your business to others. R ecall this survey which said that products or services that keep the customer satisfaction rate above 90% in general terms are qualified as top class.
Compliance with Standards
Good Products can n are usually less illegal as far as relevant industry standards vigilance considering usually they are committed based on some safety, environmental, and health standard. Construction industry standards An area where ISO 9001 has been an integral part of quality assurance for well over a decade is in the construction industry, where many materials (such as cement or steel) must be certified to an ISO standard in order to be considered of the necessary quality for use in building projects.
Aesthetics and Design
How it looks and the innovation in style and design also contribute to the perceived quality of a product. A product that functions well but is also beautiful will more likely feel expensive. Apple Inc., for instance, uses elegant design and functions to improve the product quality perception.
Service and Support
In the case of services, quality is a function of the their efficiency (how quickly they are executed), courtesy (how the services are supported) and effectiveness (how the services exceed expectations). In general, a good provider should respond to customer inquiries and solve issues in 24 hours. In addition to this, businesses that provide a satisfactory level of customer support in a way that actually answers questions and solves problems are also rated higher (as are those that primarily use human support).
Performance Metrics
Quality â Performance metrics (speed, efficiency, accuracy) None in the tech industry would want their uptime to go down, best machines can support upto 99.9% uptime.
Cost Efficiency
This also refers to the quality as well as to the cost effectiveness (i.e quality/price relationship). For example, in automotive industry, a car which consumes less fuel (30-40 mile per gallon) on the same price (competitive price) is considered as good quality product. Product and service quality is about more than just meeting expectations â it is about exceeding them, in ways important to the end consumer. Read up more the buena calidad criteria to find out if yours qualifies for excellent.